IELTS Speaking

IELTS speaking part 2: Bad customer service

Yanıt kasıtlı olarak sade bir biçimde yazılmıştır. 6-7 bandı hedefleyen adaylar için uygundur.

Talk about a time when you received customer bad customer service

You should say:

where you received

when it happened

what happened

and explain why the service was bad

I would like to talk about a problem caused by my internet provider. It happened a month ago and could not be solved for a week. In the meantime, I had no internet connection at home.

Internet outages occur in my neighborhood from time to time. Yet, the last one slowed down my connection a lot. I was unable to load even tiny web pages. Because of that, I had to call the customer service of my provider. It took me more than half an hour to connect to a real person. I got furious but I waited in order to file a complaint.

When I could finally mention about the problem to the call center representative, I was told that they would immediately work out the problem. But, it did not happen this way. It took almost a week. I had to call them every single day, but nothing changed.

I was too mad, of course. Nobody was aware of the problem. They just told me that they were working on it, but in fact they had no idea what was happening. They simply lied to me.

Bir Cevap Yazın

Aşağıya bilgilerinizi girin veya oturum açmak için bir simgeye tıklayın:

WordPress.com Logosu

WordPress.com hesabınızı kullanarak yorum yapıyorsunuz. Çıkış  Yap /  Değiştir )

Google fotoğrafı

Google hesabınızı kullanarak yorum yapıyorsunuz. Çıkış  Yap /  Değiştir )

Twitter resmi

Twitter hesabınızı kullanarak yorum yapıyorsunuz. Çıkış  Yap /  Değiştir )

Facebook fotoğrafı

Facebook hesabınızı kullanarak yorum yapıyorsunuz. Çıkış  Yap /  Değiştir )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.